Refund Policy

The short version

Credits that failed are returned automatically. Credits you have not used are refundable for 14 days. Credits you have already turned into songs are not.

If something went wrong and this page does not obviously cover it, email support@airapgenerator.app and describe what happened. We would rather sort it out than have you write a bad review about a rule.

Failed generations are refunded automatically

You are not charged for a song that did not arrive. If a generation fails — the model errors, the provider times out, or the content filter blocks it — the credits go back to your balance on their own, usually within seconds. You do not need to ask, and you do not need to email us.

You can see this in your credit history: a failed run leaves a matching refund entry next to it.

If credits were taken and no song appeared and no refund entry showed up within a few minutes, that is a bug. Tell us and we will return them by hand.

Unused credits: 14 days

If you bought a credit pack and have not used it, ask us within 14 days of purchase and we will refund it in full to the original payment method. Refunds usually appear on your statement within 5 to 10 business days, depending on your bank.

Partly used packs are refunded pro rata: we return the value of the credits still sitting in your balance, and keep the value of the ones that produced songs. Credits are consumed oldest-first, and your credit history shows exactly what was spent and when.

What is not refundable

Credits you have already spent. Every generation costs us real money with the upstream model the moment you press the button, whether or not you liked the result. A song that came back and simply was not what you hoped for is not a fault, and we cannot refund it — the same way a print shop cannot un-print a poster you decided against.

This is also why the free tier exists. Every account gets free songs every day with no card, so you can hear exactly what the models produce before you spend anything. Please use it.

Chargebacks

If you open a chargeback with your bank rather than contacting us, your account is suspended while the dispute runs, because we are required to stop providing the service being disputed. It is slower for you than emailing us, and it costs us a fee on top of the refund. We have never refused a good-faith refund request, so please try us first.

How to ask

Email support@airapgenerator.app from the address on your account, and include:

• roughly when you bought it, and which pack
• whether you have used any of the credits
• what went wrong, if anything did

We reply to refund requests within two business days.

Changes to this policy

If we change this policy, the version in force is the one published on the day you bought. Changes are not applied backwards to purchases already made.